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Shipping & Returns

Chinese New Year Closures

The close down for CNY will affect our shipments. And we will not be able to book any new shipments between the dates of 19th/20th January and January 30th.

Normal operations will resume on the Monday 30th January.

  • January 19th – Midday – For larger shipments via freight forwarders.
  • January 20th – for shipments via FedEx/DHL
  • No New shipments Ex China will be dispatched from 20th – 30th January.
  • Normal operations resume 30th January.

 SHIPPING COSTS & ESTIMATED DELIVERY TIMES

  • 3 - 5 working days / Weight Based Shipping: China, Hong Kong,

  • 5 - 7 working days / Weight Based Shipping: Taiwan

 

RETURNS

If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.

 

1. Email the return details to hello@betterpackaging.com including:
  • Order number
  • Products being returned
  • Return tracking details

 

2. Send your return to:

中文地址:

深圳市坪山区坑梓震雄工B13208

收件人:周娅 (TBP) 18180508522

  

Shenzhen-(Epacket Express)

13-B-208, Building B, Zhengxiong Industrial Compound,

Kenzi, Pingshan District,

Shenzhen City, Guangdong Province.

Contact Person:周娅 (TBP) / Contact No. 18180508522

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