ALL OUR MAILING SATCHELS & ENVELOPES ARE NOW CARBON NEUTRAL!
Shipping & Returns
Chinese New Year Closures
The close down for CNY will affect our shipments. And we will not be able to book any new shipments between the dates of 19th/20th January and January 30th.
Normal operations will resume on the Monday 30th January.
January 19th – Midday – For larger shipments via freight forwarders.
January 20th – for shipments via FedEx/DHL
No New shipments Ex China will be dispatched from 20th– 30thJanuary.
Normal operations resume 30thJanuary.
SHIPPING COSTS & ESTIMATED DELIVERY TIMES
3 - 5 working days / Weight Based Shipping: China, Hong Kong,
5 - 7 working days / Weight Based Shipping: Taiwan
If you have ordered and realise you have the wrong size/product, you will need to return it within 10 working days at your own cost.Please make another Order for the correct product and once we receive your return, we will refund you for the original PRODUCT COST.
1. Email the return details to firstname.lastname@example.org including:
Products being returned
Return tracking details
2. Send your return to:
13-B-208, Building B, Zhengxiong Industrial Compound,
Kenzi, Pingshan District,
Shenzhen City, Guangdong Province.
Contact Person:周娅(TBP) / Contact No. 18180508522
Where are we shipping to?
NZ & Pacific
Rest of World
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